Training Operations Coordinator

Job description / Role

With more than 700 staff, 180,000 members, over 140 years of history and a commitment to setting and regulating the highest professional standards across land, real estate, construction and infrastructure: welcome to RICS. Today, we’re in more demand than ever thanks to worldwide development and globalisation of the sectors we serve. We see it as an opportunity to set consistent global standards, to shape the world around us with our advice and benchmarks. We’re passionate about what we do, and we expect our people to be too.

In return for your belief and talent, we can offer something very special: the chance to be part of an expanding organisation, where your contribution and commitment can take you far. As RICS grows, there’ll be every opportunity to grow with us, to be creative and gain recognition.

Overview of role:
In support of our regional expansion of training across the MENA region, we are looking for someone to take on responsibility for managing the operations of training. This is a client facing role and will include supporting all aspects of the course delivery, before, during and after the training. It is an ideal opportunity for a results driven all-rounder who will enjoy working on their own initiative and with other professionals across RICS. The right candidate will be driven to grow the training division of RICS in the MENA region as a business and a brand and have a clear vision for doing so. Reporting to the Training Manager based in Dubai. The role will involve travel across the MENA region.

Key responsibilities include:
• Venue management – research suitable venues, negotiate competitive rates and undertake ongoing venue liaison
• Venue logistics – course delivery administration, catering, badges, attendance lists etc
• Online logistics – setting up web class in adobe connect, hosting web class
• Trainer administration – pre-and post-course trainer management including booking in and managing delivery dates, trainers’ travel, special requirements, presentations and papers
• Financial administration associated with training courses – purchase orders, invoices, manage and update P&Ls
• Training measurement –maintain evaluation forms and collate and analyse data post event and report to Training Manager
• Training materials - manage course material production, distribution and update
• Delegate management – sign-in sheets, pre-and-post course communication, delegate lists, certificates
• Delegate queries – respond to customers as needed
• Reporting – as needed to Training Manager
• Maintain, improve and innovate systems and processes

Requirements

• Excellent communication and team working skills.
• Highly organised and methodical approach with a good eye for detail.
• Proactive, confident and creative approach to work.
• Ability to work well under pressure and manage own workload.
• High level of client service with a good telephone manner and ability to communicate at all levels.
• Experience as a logistics coordinator within a commercial training or conference organisation.
• Strong project management and logistics skills – delivery on time and within budget.
• Customer focused and ability to build good internal relationships.
• Highly IT literate.
• Excellent communication, persuasion, negotiation and presentation skills.
• Cost management and planning skills.
• Strong organisational and multi-tasking skills.
• Experience of procurement and supplier management.
• Fluent in English.

About the Company

We are a professional body that accredits professionals within the land, property and construction sectors worldwide.

We regulate and promote the profession; maintain the highest educational and professional standards; protect clients and consumers via a strict code of ethics; and provide impartial advice and guidance.