Transport Coordinator

Job description / Role

Overview

Dnata Airport Operations' vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As a Transport Coordinator, you will provide the administrative support required for the Transport function under the direction of the Controllers and Manager. This includes the management of assets and safety records, coordination of overseas Transport Operations, and compilation of Transport-related records, ensuring the completion of all related activities in a timely and efficient manner.

Responsibilities

In this role, you will:

• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
• Implement departmental policies, processes, procedures, and provide instructions to the team on the day of operations.
• Implement day-to-day operations assigned and ensure compliance with the established standards and procedures.
• Act as the focal point for coordinating any new/change bus requests, staff concerns, and respond to individual and sections SOPs via calls or emails.
• Attend to staff transport concerns and complaints to ensure that they are solved or transfer them to the concerned manager.
• Coordinate operational activities to include setting up meetings, working on recognition programs, analyzing trends, and developing reports to be reviewed by the Controller/Manager.
• Verify and record maintenance invoices received from service providers, conducting analyses on the reconciliations of these invoices on a monthly basis.
• Liaise with the Shift supervisors to perform random checks towards invoiced spare parts and record them in SharePoint.
• Update the Crew Trip Slips in CAB (Contracts and Billing) systems on a daily basis to ensure that all accounts are settled in a timely manner.
• Gather and enter data to maintain departmental records and databases as appropriate, establishing and maintaining files and records for the office.

Ideal Candidate Profile

To be considered for the role, you must meet the below requirements:

• Airport Operations Experience.
• High School with a Certificate OR Diploma in a Business Administration/Aviation field.

Experience:

• High School with a certificate: 8-10 years of experience in operations control/logistics or transport activities with at least 3 years in passenger/customer services.
• Diploma Holder: 6-8 years of experience in operations control/logistics or transport activities with at least 2 years in passenger/customer services.
• Basic understanding of airlines customer service product (specific airport-related requirements).
• Proficient data collection and analysis skills.
• Proficient IT and computer literacy skills.
• English language skills Level 5.
• Basic planning and organizing skills.
• Proficient in preparing and presenting business presentations.
• Proficient communication skills.
• Proficient writing skills.
• Advanced safety awareness skills.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.