Travel and Holiday Consultant

Job description / Role

Position Title: Travel and Holiday Consultant (2 Vacancies)
Employment Type: Full Time
Salary: up to 6K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.

Job Description:
-Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
-Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally.
-Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately.
-Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.

Qualifications:
- Fluent in English and Arabic (both verbal and written); Candidates aged 34 and below are preferred.
- Minimum 2–3 years of experience as a Reservations Agent or in a Travel & Tourism customer support role (no sales experience required); IATA certification is an advantage.
- Proficient in travel booking and reservation platforms (e.g., GDS or online booking systems) and comfortable using Microsoft Office applications.
- Strong customer service attitude - able to handle booking inquiries, itinerary changes, and reservation requests with accuracy and professionalism.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.