UAEN Assistant Store Manager | Retail | Watsons

Job description / Role

Overview of the role

The Assistant Store Manager (ASM) is responsible for assisting the store manager in planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. ASM requires strong communication and interpersonal abilities to inspire exemplary customer service and analyze sales data to meet business targets.

What you will do

Profit Financial

• Leads, evaluates, and guides sales performance at store level, suggesting strategies to meet sales targets.
• Facilitates monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Executes strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiates expense optimization plans and recommends measures to control store expenses.
• Maintains shrinkage below tolerance levels by monitoring retail standards daily.
• Drives, monitors, and reviews sales performance & recommends action plans to deliver agreed sales budget.

Commercial

• Oversees display implementation and timely restocking, ensuring availability.
• Manages accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensures customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promotes loyalty programs, driving transaction participation.
• Implements selling techniques to achieve conversion rates, communicates promotions regularly.
• Validates proper execution of promotional activities and store initiatives.

Process

• Supports store manager with keeping the policies, brand standards, grooming guidelines, and internal control procedures communicated and implemented as per SOP.
• Assists store manager with demonstrating strong analytical skills and understanding of the system and reporting.
• Supports store manager with monitoring store controllable expenses, supervising loss, asset protection, and risk management, and being accountable for inventory management.
• Liaises with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).

People

• Assists with planning and monitoring Personal Development Plans in role development interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements.
• Completes and discusses performance reviews.

Required skills to be successful

• Good knowledge of the beauty industry and trends.
• Retail operational skills (stock, VM, systems, cash).
• Computer skills.
• Management skills and people development.
• Empathy, customer service, and results-oriented.
• Leadership and problem-solving skills.
• Excellent relationship skills.
• Integrity and trust dealing with ambiguity.
• Proactive with good team spirit and able to take initiatives.

What equips you for the role

• Education: Bachelor degree
• Minimum Experience and Knowledge: Minimum 2+ years of experience in retail and team management in the beauty sector.

We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.