UI/UX Manager

Job description / Role

We are seeking an experienced UI/UX Manager to lead the design and user experience strategy for a major digital transformation initiative. This role will be instrumental in the launch of a new customer-facing mobile application and the revamp of the company’s corporate website, ensuring both platforms deliver an exceptional and seamless experience to users.

The ideal candidate will have a strong background in user interface design, user experience research, and digital product development within utilities, public services, or other customer-centric sectors. Experience working on platforms that handle large user bases, customer accounts, payments, and service requests will be highly valued.

Key Responsibilities

Lead UI/UX Strategy & Execution
• Define, design, and deliver a world-class user interface and experience across web and mobile platforms.
• Collaborate with internal stakeholders, including IT, customer service, and business development teams, to align design strategy with business goals.

Digital App Development
• Oversee the end-to-end design process for a new mobile app, from concept and wireframing to final UI.
• Ensure the app is intuitive, user-friendly, and aligned with brand guidelines, supporting core features such as account management, bill payment, service requests, and usage tracking.

Website Enhancement
• Lead the redesign of the company website to improve user navigation, content accessibility, and visual appeal.
• Integrate digital service capabilities into the site for a seamless self-service experience.

User Research & Testing
• Conduct user research, usability testing, and A/B testing to optimize design decisions.
• Analyze user feedback and usage data to continuously improve design performance.

Team & Vendor Management
• Manage a team of designers and collaborate with external agencies or vendors as needed.
• Set design standards, maintain design systems, and ensure consistent application of UI/UX principles across all digital platforms.

To be considered for this role, you need to meet the following criteria:
• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or a related field.
• Minimum of 7 years’ experience in UI/UX design, with at least 3 years in a managerial or lead role.
• Proven track record in delivering mobile applications and large-scale website redesigns.
• Strong portfolio showcasing UI/UX work for customer service platforms, utilities, telecoms, or similar industries.
• Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar.
• Excellent understanding of responsive design, accessibility standards, and cross-platform usability.
• Experience in user research methodologies, analytics tools, and usability testing.
• Strong communication and stakeholder management skills.

Preferred Experience
• Worked in utilities, government services, telecom, banking, or other high-volume service sectors.
• Experience designing account management portals, payment gateways, or service request platforms.
• Familiarity with Arabic-language user interface design is an advantage.

Why Considering This Opportunity?
• Be part of a high-impact digital transformation project from the ground up.
• Lead innovation in delivering user-friendly and customer-focused digital services.
• Work in a dynamic environment where your creativity and leadership will directly shape customer experience.

How to Apply
• If you are passionate about creating outstanding user experiences and have the expertise to lead large-scale digital projects, we’d like to hear from you. Please submit your CV along with your portfolio showcasing relevant projects

About the Company

About Us Helping professionals grow. Supporting businesses thrive.

Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.

Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization

Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.