Unit Coordinator Personal Finance Outsource

Job description / Role

Key accountabilities of the role

Location: DXB

• Meet the KPI as defined by management on asset file processing for CRM approvals/RFO/card center disbursements.
• Ensure all applications entered into the system are error free and comply with policy.
• Ensure cases are proposed under ADIB product, policy and procedures, due diligence, and banks' dos and don'ts policies.
• Communicate with the frontline if the proposal violates policy and resolve discrepancies.
• Re-submit rejected cases to the relevant department ensuring rejection reasons are fully addressed.
• Maintain defined MIS as per business requirements.
• Handle ad hoc requests as per business requirement.
• Identify and close process gaps to improve efficiency and ensure seamless customer experience.
• Adhere to ADIB policy and procedure.
• Attend assigned training for self-development.

Specialist skills/technical knowledge required for this role

• Broad knowledge of retail banking products and services.
• Business communication skills.
• Proficiency in MS Office.
• Good knowledge of UAE banking practices, regulations, and risks.
• Computer skills, typing skills, management information skills.
• Ability to maturely handle stakeholder and internal customer relationships.