Valet General Manager

Job description / Role

We are seeking a dynamic and experienced Valet General Manager to lead our valet services team in Dubai. The ideal candidate will oversee daily operations, ensuring exceptional service quality, operational efficiency, and customer satisfaction within a fast-paced hospitality environment.

Responsibilities:
- Lead and manage the valet operations team to deliver outstanding guest experiences.
- Develop, implement, and maintain operational procedures and standards for valet services.
- Ensure compliance with health and safety regulations and company policies.
- Monitor daily activities and performance metrics to optimize service delivery and resource allocation.
- Recruit, train, and mentor valet staff to uphold high service standards.
- Manage budget and control costs related to valet operations.
- Collaborate with other hotel departments to ensure seamless guest services.
- Address and resolve guest complaints and service issues promptly and professionally.
- Maintain vehicle safety and security protocols at all times.
- Prepare regular reports on operational performance and suggest improvements.

- Proven experience in managing valet or related hospitality services, preferably in luxury hotels (5-star hotels).
- Strong leadership and team management skills with a focus on cultivating a positive work environment.
- Excellent customer service orientation and interpersonal communication abilities.
- Ability to work under pressure and handle multiple priorities effectively.
- Knowledge of vehicle safety, handling, and parking logistics.
- Fluency in English; Arabic or other languages is a plus.
- Strong organizational skills and attention to detail.
- Flexibility to work various shifts including weekends and holidays as required.
- Relevant certifications or training in hospitality management or related fields are advantageous.

Salary:
AED 20,000 to 30,000 per month inclusive of fixed allowances.
Additional benefits: As per UAE Labour Law

About the Company

Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality.

Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company.

Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers’ organisations running smoothly and efficiently.