Vice President - Operations

Job description / Role

Applications are invited for the position of Vice President – Catering Operations.
This position heads the Operations Department and reports to the Chief Operations Officer. It provides strategic leadership and the day to day management of the entire catering operations whilst ensuring ensure safe on-time departures and profitability & efficiency of the overall operations.

This position will work closely with internal and external stakeholders to drive change and transformation to achieve sustainable process, technology, culture based improvements to achieve overall business results/operational KPIs.

Key Accountabilities
• Lead the oversight, management and governance of the Operations functional area aligned to the long term strategic objectives of THE COMPANY.
• Provide leadership, vision and direction to direct reports and instil accountability and performance across department. Maximise collaboration, synergies and value creation across various teams under the jobholder’s leadership.
• Manage key clients, stakeholders, and relevant airport authorities to ensure their full support for safe day-to-day operations and drive clients’ satisfaction through customer centricity and high quality operational practices and standards.
• Lead and execute the business planning process through operational strategies and business plans that mitigate risk, ensure safe operations, continuity of service, reduced waste and increase in profits that are consistent with THE COMPANY’s long-term objectives.
• Develop data management strategies and approaches using analytical tools to analyse and predict trends, future behaviours to forecast business outcomes and scenarios. Establish regular and consistent reporting mechanism for key operational, safety, customer service and financial performance matrixes set by the Executive Leadership
• Responsible for the preparation and control of the opEX budgets and proposals for capEX that include investments in infrastructure, technology, equipment, systems or other assets and resources for the smooth functioning of the The Company operations .
• Create, implement and lead crisis management protocol and system as part of the business continuity program by which The Company responds, recovers and learns from crisis and near-miss situations.
• Research, evaluate and recommend investments in technology capital, equipment, systems, or other assets for improving and enhancing departments’ capabilities and efficiencies.
• Set and monitor the performance of the respective departments against standards and targets, in areas such as cost control, food cost variance and sales revenue preservation, run rates, on-time and in-full, legal compliance, and human resource management.
• Lead and champion employees engagement & performance and liaise with HR Business Partner to manage and improve performance and other Key performance indicator across department.

Requirements

Requirements and Competencies

Qualifications:
• Undergraduate.
• Postgraduate degree in Logistics and Supply Chain Management, Aviation Management or similar from a recognized University will be preferred.
• A professional qualification such as CILT, CMI or CIPS is highly desired

Skills:
• Strategic thinking ability
• Strong interpersonal skills with the ability to work effectively across all levels in a diverse and multi-cultural environment.
• Strong working experience in in-The Company or logistics/supply chain or operational functions with overview of industry best practice.
• Working knowledge of cost management, budgeting, procurement.
• Excellent time management and organisational skills with the ability to work under pressure.
• Proven people management skills.
• Proficient in the use of IT systems and conceptual/analytical skills to perform detailed data analyses and interpret insights/trends.
• Transformation and change management experience with a track record of leading teams through change and innovation based change.
• Constructive engagement with all levels of the team and demonstrate ability to engage, motivate and enable people express views/ideas, constructively resolve conflict.

Experience:
• A minimum of 10 years working experience in in-The Company, logistics/supply chain and/or food manufacturing or operations experience.
• An in-depth understanding and working experience with HACCP, GMP, ISO standards and lean six sigma systems is preferred.

About the Company

Right Calibre Executive Search is your partner in recruitment. We firmly believe that Human Resources is the most important and everlasting asset for any organization. We are a young, vibrant and fast growing company with a Head Quarter in UAE. With the number of years in recruitment we have developed a strong network of top professionals. We provide comprehensive search services for clients and candidates on a regional /local and International level for leading organizations across all industries. At Right Calibre Executive Search, we build partnerships with Clients and Candidates based on Trust, Passion, Innovation and Excellence. Our success is our people and our mission is delivering excellence to individuals, businesses and companies.

Right Calibre is an agency that understands that great employees are the key to business success. We pride ourselves on sourcing high calibre permanent staff in every industry and being the best recruitment agency in the area. Our dedicated consultants have a wealth of experience in recruitment for most industries and are able to source the right candidate for your business, from entry-level to upper management. Right Calibre Executive Search has fast become the agency of choice for employers and employees seeking only the best.