Visitor Experience Associate - OliOli® Children's Museum

OliOli

Dubai, UAE

Posted
Ref: RP199-17

Job description / Role

Visitor Experience Associate - OliOli® Children's Museum

Organizational Description
OliOli® creates experiences that enable creative, open-ended, curious and non-judgmental play for children of all ages. OliOli® consists of 8 galleries (each containing interactive, hands-on, open-ended, thought-provoking activities). We exist to bring wow experiences to children - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.

Position Overview
Our Visitor Experience Associates (better knows as IMAGINATORS) are responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®’s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

Key Duties & Responsibilities

Visitor’s Experience and Service
• Be an ambassador for the OliOli brand; ensure that every visitor’s experience at OliOli meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Contribute to a positive, team-based, and “visitor-first” centric culture
• Manage groups of children from schools, birthday parties, or camp activities
• Collect and communicate visitor’s feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits area / Education
• Have an honest and comprehensive understanding of OliOli’s philosophy and developmental, pedagogical, and other learning objectives
• Participate in training programs designed to enhance interaction with visitors in the ‘OliOli®’ manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Safety / Security
• Provide a safe environment for all visitors, specifically for the children
• Assist visitors in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

General
• The role requires candidates to work 5 days a week (including weekends) for 9 hour shifts during OliOli®'s hours of operation
• Part-time candidates able to work on weekends are welcome to apply

Please note that we do not accept any calls related to job applications. Please apply through Gulf Talent

Requirements

Qualifications
• Advanced course work or experience in customer service, education, family learning, or retail operations is a preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus
• Excellent communication skills and ability to interact positively with children, adults, and large groups. Arabic is a plus
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.

Traits & Characteristics
• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

Education
• College degree and/or education in early childhood development is a plus but not essential.

About the Company

OliOli® is the Hawaiian word for 'joy'. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a child's body and mind.

We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.

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Associate salaries in UAE

Average monthly compensation
AED 9,000

Breakdown available for industries, cities and years of experience