VoIP Engineer

Job description / Role

The VoIP Engineer is responsible for providing high-level technical support, troubleshooting, and maintenance of VoIP and networking solutions. The role requires a strong understanding of VoIP technologies, networking, and programming. The ideal candidate will contribute to infrastructure-related discussions and long-term strategic goals, ensuring the efficiency and reliability of our services.

Key Responsibilities:

• Maintain and troubleshoot VoIP systems (SIP, PBX, call routing)
• Ensure high call quality and system uptime
• Solid experience with VoIP tech (e.g., Asterisk, FreePBX, Cisco)
• Support day-to-day voice operations and network performance
• Perform network cable pulls, install network drops, and troubleshoot basic network, wireless, and fiber connectivity issues;
• Collaborate with the network team to resolve network, wireless, and VOIP-related issues;
• Assist the Help Desk team in resolving trouble tickets with end-to-end solutions;
• Maintain and support tributary equipment;
• Install and support wireless access points (WAPs);
• Perform other duties as needed to support operations;
• Dealing with all technical escalations be it with clients, suppliers, interconnect partners, internal parties and service providers;
• Handling the support and troubleshooting of technical issues that cannot be resolved by members of the technical team.

Qualifications:

• 1-3 years of hands-on experience with VOIP Call Manager;
• 1-3 years of experience with network and wireless equipment;
• Proficiency in network cable pulls, installing network drops, and fiber connectivity troubleshooting;
• Strong attention to detail and commitment to accuracy;
• Ability to develop and implement standardized processes and workflows;
• Adaptability and eagerness to learn new technologies and solutions;
• Excellent communication and interpersonal skills to collaborate with co-workers, vendors, and stakeholders.

Salary:
USD 2,000 to 5,000 per month inclusive of fixed allowances.

About the Company

A leading company in UAE.