Job closed
Ref: RP409-90
Job description / Role
The VP - Ecommerce & Digital will work directly with the MD to establish and implement the Ecommerce strategy for the FMCG products.
• Responsible for every component of the digital customer experience, they will be expected to develop strategic plans and goals for multiple teams that promote Company Core Values, improve customer engagement, expand digital presence, and achieve fiscal results
• As a member of the Executive team, the VP - Ecommerce & Digital will build a cohesive omni-channel strategy that drives the overall financial results of the organization, delivers a world-class customer experience, and establishes the brand as the preeminent purveyor of consumer goods
• Partner with the MD to establish and implement the Ecommerce strategy for the Consumer's product; develop clearly defined goals for revenue, volume, customer acquisition, customer retention, ROI, conversion, etc
• Set policies and procedures that promote Company Core Values, drive results, and ensure product standards are maintained at every touchpoint in the digital customer journey
• Identify short and long-term growth opportunities utilizing quantitative and qualitative data, understanding of the competitive landscape, and knowledge of consumer behaviors.
• Promote collaboration between Ecommerce, Digital Marketing, and other cross-functional teams to drive the omni-channel strategy and deliver on Company sales and performance objectives
• Remain current on competitor and industry trends introducing new technologies, customer tools, and company policies to achieve KPI goals and deliver a best-in-class customer experience
• Partner with VP of Finance to establish financial structure and build department budget to ensure a profitable bottom line; track performance and reforecast as necessary
• Direct and ensure the accuracy of analytics and reporting for all digital channels
• Utilize extensive knowledge of industry best-practices to ensure maximum team efficiencies while maintaining best-in-class Customer Satisfaction scores; review data to measure and monitor success and effectiveness of Customer Service team
• Lead, inspire and develop the Ecommerce team to progress and realize company and department goals
• Share data and customer feedback with cross-functional partners that will inspire new products, streamline processes, and improve both customer and employee experiences
• Cultivate and manage relationships with existing and prospective business partners to enhance customer experience and identify opportunities for improvement and growth
Requirements
• 10 + years’ experience actively leading end-to-end ecommerce management, overseeing digital transformations and web optimization initiatives
• Proven ability to parse data and provide insight that is easily actionable at all levels
• Understanding of Ecommerce business models; can drive KPIs through innovative, efficient, and brand appropriate strategies
• Strong proficiency in Google Analytics and other relevant ecommerce analytics platforms
• High business acumen with strong critical thinking and problem-solving skills that leverage quantitative and qualitative data
• Exceptional organizational skills and strong attention to detail
• Possess excellent interpersonal, listening, verbal, presentation, and written communication skills
• Can lead, develop, and manage multiple teams and projects in a remote capacity
• Ability to prioritize and manage flexible workload while maintaining strategic alignment cross-functionally and advancing projects to meet deadlines
• Demonstrates strong communication skills; possesses a positive attitude, flexible mindset, and the ability to build strong working relationships remotely
About the Company
Right Calibre Executive Search is your partner in recruitment. We firmly believe that Human Resources is the most important and everlasting asset for any organization. We are a young, vibrant and fast growing company with a Head Quarter in UAE. With the number of years in recruitment we have developed a strong network of top professionals. We provide comprehensive search services for clients and candidates on a regional /local and International level for leading organizations across all industries. At Right Calibre Executive Search, we build partnerships with Clients and Candidates based on Trust, Passion, Innovation and Excellence. Our success is our people and our mission is delivering excellence to individuals, businesses and companies.
Right Calibre is an agency that understands that great employees are the key to business success. We pride ourselves on sourcing high calibre permanent staff in every industry and being the best recruitment agency in the area. Our dedicated consultants have a wealth of experience in recruitment for most industries and are able to source the right candidate for your business, from entry-level to upper management. Right Calibre Executive Search has fast become the agency of choice for employers and employees seeking only the best.