VP of Customer Service and Operations

Robert Half

UAE

Posted
Ref: HP341-718

Job description / Role

Employment: Full Time

The Company

Our client, a leading financial services organisation, are looking to hire a senior Vice President to head up their operation in Sharjah. You will be joining an innovative and globally recognised organisation who offer an abundance of opportunities for their staff. You will need extensive experience in running a multi-faceted, multicultural customer operations team with proven ability to achieve and exceed targets as well as the ability to scale and re-engineer operations.

The Role

* Driving the company vision, ensuring the organisational strategy is delivered
* Optimise operations using data to identify issues, risks and opportunities
* Review and improve current operations ensuring costs are controlled and service enhanced
* Analysing usability trends and establishing solutions to minimise risks
* Offering new and unique solutions to enhance customer experience
* Devising and implementing new processes, procedures and deliverables, ensuing they are embedded in the team and wider business
* Identify and monitor team KPIs - identifying skills gaps and implementing additional training where needed
* Ensuring compliance with internal and country regulatory policies
* Recruiting, mentoring and developing agents
* Creating and tracking complex reports outlining the productivity of the team

Requirements

The Candidate

* Excellent spoken and written English - any other languages are always a plus
* Extensive senior leadership experience
* At least 5 years leading a diverse customer operations team, preferably with a global footprint
* Proven experience developing and implementing customer service strategies
* Transformation experience

Salary and Benefits

Competitive salary and company benefits

Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.

About the Company

Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.

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Vice President salaries in UAE

Average monthly compensation
AED 53,500

Breakdown available for industries, cities and years of experience