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Job description / Role
Job Title: VP - Mall
Salary: up to AED 65,000 plus family status benefits
Location: UAE
Our Client is a leading Real Estate developer with interests in Property, Hospitality Retail, Food & Beverage, Leisure and entertainment.
As a result of their continued success and growth we are looking for a highly talented and experienced Mall Manager at senior level to join the team.
Key role is Mall Management & Retail Leasing, Achieve targeted operational and financial performance objectives of the mall; Manage overall mall operations’; Acquire, negotiate and conclude license agreements with new and existing brands in line with the tenancy mix and budget; Achieve retail leasing targets for the year, as well as meet operational & financial KPI’s
Responsibilities
Retail Leasing:
• Lead all negotiations for both new and renewal lease contracts with tenants
• Work closely with SVP-Retail to achieve retail leasing targets, as well as meet operational & financial KPI’s,
• Ensure tenants comply with all documentary, financial and design submission criteria and timeframes. Ensure retailers submit documents in a timely fashion
• Prepare & review all necessary documentation to assist administration processes and timely execution of license agreements. Co-ordinate with internal departments. Drive correspondence and document execution through others.
• Manage & monitor renewals of License Agreements; all aspects of short term leasing as well as promotional and/or marketing events for malls and other projects.
• Prepare dashboards for management reviews.
• Maintain competitor intelligence and product knowledge
• Contribute to strategy on the specialty mix &leasing standards & introducing new specialty retail partners to the malls portfolio by nurturing & strengthening long-term relationships with key brands
• Follow company policies and procedures for effective leasing of specialty retail space, and achieve sustainable revenue above target budget
• Manage the contract termination with tenants and repossession of leased space.
• Schedule and conduct visits of properties with potential clients and agents.
• Accurately prepare and thoroughly knowledgeable with all lease-related paperwork, from the application process through to final execution of licenses and lease agreements
• Identify root causes related to budget & actual variances of financial performance and make adjustments in the plans, if required.
Mall Management:
• Maintain mall policies & procedures and ensuring compliance by all stakeholders linked to part of the mall.
• Take accountability of mall’s financial transactions covering accounts receivables, payables and liquidity.
• Plan mall’s budget, control costs and perform budgeted vs. actual cost analysis for improvements.
• Ensure management of HR needs, hiring, evaluations and appraisals, work schedules and time management inline with standard policies & procedures.
• Ensure all aspects of tenant relationship are carried out smoothly, covering actual handing over of the retail space to the tenant, fit-out project support, regular inspections for the safety checks, quick response to tenants’ requests, complaints and requirements.
• Ensure adherence with functional standards and schedules by all soft services related staff covering, security, housekeeping, landscaping, ambience, etc.
• Ensure proper planning of traffic, security, housekeeping, and parking arrangements for promotional events. Ensuring strict compliance with health, safety and environment standards (HSE) to avoid any incidents and regulatory violations.
• Develop and oversee performance of AMCs with the services’ / materials’ suppliers.
• Oversee purchase of capital equipment as per the mall’s requirement.
• Ensure implementation and continuous improvements in staff’s services standards.
• Ensure ERT (Emergency Response Team) remains prepared and efficient in handling emergencies and crisis situations.
• Plan events and ensure their success through optimum level of security, HSE, housekeeping and other related processes, as per the established guidelines.
• Coordinate with local and government authorities in the best interest of the mall.
• Ensure compliance with the mall’s standards and rules by the tenants, as stated in the ‘Mall’s Rules Book’ and timely communication of any changes in the rules.
• Ensure rollout of mall’s comprehensive marketing strategy, budget and calendars for the mall inc coordination with Marketing & Communications.
• Ensure finest service levels for customer are practiced by the customer services team under the light of defined customer services procedures.
Requirements
• Graduate or Post Graduate in Business Administration.
• 12-15 years of experience in Mall Management & Retail Leasing roles (preferably GCC)
• Strong communication skills and ability to supervise and lead teams.
• Proficient in forecasting & executing retail leasing targets with the help of data, trends, economic patterns and demographics – in coordination with Finance / FP&A.
• Excellent knowledge and relationships with International retail brands & Regional retail groups and decision makers in Retail industry.
• Good understanding of Mall marketing, management, tenant mix, operations & maintenance.
• Knowledge of managing contracts, leases, negotiations
• Strong communication skills and ability to supervise and lead teams.
• Proficient in forecasting & executing retail leasing targets with the help of data, trends, economic patterns and demographics – in coordination with Finance / FP&A.
• Excellent knowledge and relationships with International retail brands & Regional retail groups and decision makers in Retail industry.
• Good understanding of Mall marketing, management, tenant mix, operations & maintenance.
• Knowledge of managing contracts, leases, negotiations
• Proficiency in MS office, SAP etc
• Fluent in both English and Arabic would be an advantage
About the Company
italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.