Waiter

Job description / Role

Overview

The role involves presenting customers with the menu upon arrival, assisting in their item selection, taking orders, and serving food in a timely manner. The position requires efficient communication with kitchen staff and baristas to ensure customer satisfaction and coordination with other departments for smooth operations.

Responsibilities

• Present customers upon arrival with the menu, assist in their item selection, take orders, and serve food in a timely manner.
• Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations.
• Arrange table set-ups before and after each customer according to the brand's set standards.
• Ensure the staff is providing friendly, professional, and timely service at all times and report any discrepancies or customer complaints to the Manager on duty.
• Collect bill payments from customers and hand them over to the cashier.

Ideal Candidate Profile

• High School Degree.
• 1-2 years of experience in customer service in a similar role.
• Fluency in English; Arabic is a plus.

Skills

• Communication Skills: Level 2
• Cultural Awareness: Level 1
• Change and Adaptability: Level 1
• Customer Focus: Level 1
• Driving and Achieving Results: Level 1
• Initiative: Level 2
• Teamwork: Level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.