Ref: KP561-965

Job description / Role

Employment: Full Time

Overviews the table section cleanliness and set ups before duty starts.

Key Accountabilities

Performance Indicators
- Overviews the table section cleanliness and set ups before duty starts.
- Adherence to policies and procedures.
- Assists and guides guests through the menu choice and serves them in a good, proper and hygienic way.
- Customer feedback.
- Informs management immediately of any discrepancies or complaints.
- Effective problem solving/ resolution.
- Liaises with other outlets and departments to ensure smooth running of the outlet.
- Ease of access to and communication with other departments, suppliers and external agencies.
- Accomplishes different tasks assigned by the Restaurant Manager.
- Timely completion of tasks and duties.
- Ensures that employees provide a friendly, courteous, professional and fast service to guests at all times.
- Customer service measures.
- Ensures that the log book notes are applied.
- Procedures correctly followed.

Requirements

- High school degree.
- 1-2 years of experience in customer service.
- Good communication and interpersonal skills.
- Fluent in English.

Competencies

- Working with people
- Adhering to principles and values
- Persuading and influencing
- Presenting and communicating information
- Delivering results and meeting customers’ expectations
- Following instructions and procedures
- Adapting and responding to change
- Coping with pressure and setbacks

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

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