Waiter/ Waitress

Job description / Role

- Attends regular training sessions in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, up-selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise en place work according to the whole day service requirements.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
- Familiar with the company's internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To be responsible for cashier's house fund, and its safekeeping.

Requirements

Level of Education
Bachelor / Licence

Areas of study
Hospitality

Professional experiences
1 to 2 years

Languages essential
English

Essential and optional requirements

- Excel
- Word
- Micros
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.