Waitress

Job description / Role

Our client, a renowned hospitality establishment in Abu Dhabi, is seeking a dedicated and customer-focused Waitress to join their team. This is an excellent opportunity for individuals who are passionate about delivering exceptional service in a fast-paced environment.

As a Waitress, you will be responsible for providing top-quality service to customers, ensuring a positive dining experience. You will interact directly with guests, taking orders, serving food and beverages, and maintaining a clean and welcoming environment.

Key Responsibilities:

• Greet and welcome customers as they arrive, providing a friendly and attentive experience.
• Take customer orders accurately and efficiently, ensuring all special requests are noted.
• Serve food and beverages promptly and in accordance with the restaurant's standards.
• Ensure the cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Collaborate with kitchen and bar staff to ensure timely and accurate delivery of orders.
• Handle customer inquiries, concerns, and complaints about professionalism and courtesy.
• Upsell additional items, such as desserts or beverages, to enhance the guest experience.
• Maintain a thorough knowledge of the menu, including daily specials, and provide recommendations to guests.
• Assist with opening and closing duties, including setting up and cleaning tables.
• Follow all health and safety regulations to maintain a safe working environment.

• Diploma or bachelor’s degree in hospitality or any related field.
• Minimum of 2 years’ experience as a Waitress or in a similar customer service role (preferably in the hospitality industry.)
• Excellent communication and interpersonal skills.
• Should be 5’4 in height.
• No visible tattoos.
• Strong customer service orientation with a friendly and positive attitude.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of food and beverage menus and service techniques.
• Fluency in English (additional languages are a plus).
• Flexible working hours, including evenings and weekends/ Split shift.
• A valid UAE work permit is preferred (if applicable).

About the Company

Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.

We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.

Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.