Waitress

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• To provide a courteous, professional, efficient and flexible service at all times, following Rixos standards of performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the assistant manager.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and upsell alternatives.
• To provide high standard of quality and efficient, friendly service as per standard operational procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to managers if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel's employee handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• Be proactive and use good judgement when dealing with challenging situations.
• Act with professionalism and integrity.
• Be transparent in your motives, methods and expected results.
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division.
• Conduct business honestly and fairly.
• Keep sensitive information confidential.

Qualifications

• Food & Beverage operational standards, policy and procedure adherence.
• Diploma or degree in vocational hospitality, fresher or 1 year experience in 4-5 star hotel.
• 168-170 cm height.
• Preferably Romanian, German, Spanish, Moldovian or fluent English speaker.
• Female.
• Available to join immediately.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.