Wavespace Lead Facilitator - Senior Manager

Ernst & Young

Dubai, UAE

Posted
Ref: NP946-1390

Job description / Role

Employment: Full Time

The opportunity

Interested in pushing boundaries and making the art of the possible a reality? EY wavespace is where we curate talent and technology, bringing them together in a collaboration proven to energize and align teams, to solve problems and create meaningful outcomes - faster.

EY wavespace is all about inspiring human ingenuity. It accelerates creativity by equipping individuals with the right mindset and tools, helping organizations thrive in the Transformative Age.

Across the world, we have a connected network of wavespace centers in some of the most dynamic and innovative urban areas. In our wavespace centers we help our clients to explore and test ideas, solutions and products - with specialist teams and technologies from virtual reality, to AI, to robotics and more.

We are looking for a lead facilitator to join our MENA Wavespace team to help solve some of our client's most pressing challenges and build a better working world.

Your key responsibilities

- Collaborate with the client and the EY team to develop a clear understanding of the objective of a client session
- Participate in architecting the design of a client session, working closely with the Wavespace Experience Designer to deliver on the objectives of the session and to create an exceptional client experience
- Coordinate logistics and resources to ensure that all technology is delivered and functions, that all activities are planned and signed-off, and that all material is available
- Manage and obtain sign-off on any costings related to a session with the relevant stakeholder(s)
- Manage and lead workshops for client leaders including C-Suite individuals and board members of the largest firms in the world
- Create an engaging and safe place for clients to participate and share diverse inputs
- Encourage healthy discussion and debate, and manage challenging discussions and viewpoints from senior stakeholders to reach consensus and an agreed way forward
- Engage with teams across EY on a regular basis to identify and scope activation sessions for their clients, to influence future sales
- Be in the market to sell wavespace as a service directly to clients based on demand from EY teams
- Drive the operationalization of Wavespace via identification of best practices, designing operating model and managing talent strategy and people development across teams
- Design mobile events including event design, space design, logistic organisation and vendor management
- Create unique content to help brand wavespace as an immersive selling environment
- Foster a collaborative work environment and distribute accountability among EY team members partaking in a client session to shape high quality and insightful sessions
- Train the next generation of facilitators across the EY MENA network

Skills and attributes for success

- In this role, your skills will lead you to translate pressing client needs and challenges into large-scale transformation opportunities and will see you consistently push the boundaries of what is possible, respectfully pushing the comfort zone of EY colleagues and the wavespace team.
- You will also have a relentless focus on delivering meaningful outcomes.

In parallel, you will also have an entrepreneurial spirit, and have an awareness of global, regional and cutting-edge design, innovation, business and technology trends and be willing to incorporate them in client work and within teams.

Ultimately, your success centres around the successful development and operational delivery of world-class engaging and insightful client experiences.

Requirements

To qualify for the role, you must have

- Proven track record of successful design and delivery of innovation sessions
- Comfortable working closely with C-suite level executives
- Strong consulting experience
- Strong knowledge of Design Thinking
- 7+ years of proven facilitation capability in physical and virtual settings
- Experience of designing, managing and running multiple day events for external clients
- 1+ years of working with facilitation tools (e.g. Mural)
- Adept listening skills, strong demonstrable Emotional Intelligence (EQ) and a clear understanding of the importance of energy, flow and inspiration to create meaningful client experiences
- Ability to build a strong internal network across EY MENA and the wider wavespace network
- Ability to manage teams to produce visually impactful and compelling content
- Significant experience of attending client sales pitches
- Self-motivated, highly organised and independent

Ideally, you'll also have

- Experience of working within the MENA Region

What we look for

This role will lead you to facilitate sessions across the MENA Region and will require you to travel quite extensively. You will need to facilitate, train, communicate, motivate, assure and deliver.

What working at EY offers

This role is a Senior Manager position which offers a competitive compensation package.

You will be joining the Markets Team which comprises of a team of highly skilled professionals that lead EY MENA's growth strategy across 16 countries and 21 offices across the Region. In your role as Lead Wavespace Facilitator, there is a huge amount of independence. But with that comes significant responsibility to deliver value, great advice and exceptional client experiences.

About the Company

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region

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