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Welcome Centre Operator/Telephone Operator

AccorHotels

Dubai, UAE

Ref: RP714-5488

Job description / Role

Employment: Full Time

Telephone Operator / Welcome Centre Operator

Reliable and engaging. As a Telephone Operator / Welcome Centre Operator, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service

Requirements

Your experience and skills include:

- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example

Your team and working environment:

The MAF Accor Hotels is owned by Majid Al Futtaim and managed by Accor. We are one of the largest AccorHotels clusters in Dubai with a total of seven hotels:

- Pullman Dubai Creek City Center Hotel & Residences
- Novotel & Ibis Deira City Centre Hotel Hotels
- Suite Novotel & Ibis Mall of the Emirates Hotels
- Ibis Al Rigga Hotel

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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