Posted
Ref: LP130-354

Job description / Role

Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Healthcare
Company Industry
Property & Real Estate

Overview

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development features 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities. Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About the First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job description

Treatment delivery

  • Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
  • Customize treatments to guest preferences and wellness goals.
  • Maintain accurate treatment records and follow all treatment protocols.
  • Ensure punctuality and readiness for all scheduled appointments.
  • Guest experience

  • Provide a warm, professional welcome and deliver an exceptional guest journey.
  • Explain treatment procedures, benefits, and aftercare to guests.
  • Handle guest concerns with care, escalating where necessary to the Spa Supervisor.
  • Promote spa facilities, wellness programs, and encourage repeat visits.
  • Team & operations support

  • Ensure treatment rooms are always clean, equipped, and guest ready.
  • Always adhere to grooming standards and professional conduct.
  • Support colleagues during peak periods and work as part of a cohesive team.
  • Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.
  • Retail & business contribution

  • Recommend and upsell retail products aligned with guest needs.
  • Support achievement of treatment and retail sales targets.
  • Participate in promotions, spa events, and new service launches.
  • Monitor stock usage and report needs to the Spa Supervisor.
  • Desired skill & expertise

    Qualifications & skills

  • Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).
  • Minimum 3 years' experience in a luxury spa or wellness environment.
  • Strong knowledge of massage techniques, facial treatments, and body therapies.
  • Excellent communication and guest service skills.
  • Professional appearance, positive attitude, and team spirit.
  • Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.
  • Core competencies

  • Guest-centric service excellence
  • Technical proficiency in spa therapies
  • Professionalism and grooming
  • Teamwork and flexibility
  • Retail and upselling skills
  • About the Company

    The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

    As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

    With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.

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