CRM Specialist

Job description / Role

CRM Specialist - UK

Quest is working in partnership with an exciting tech start-up who have quite adventurous and aggressive plans to grow their business internationally. They are looking to build operations from scratch and are looking for a CRM Specialist. You will be working alongside very passionate team members to take the business to the next level and be a part of history. The role is based internationally and offers attractive hybrid/remote work set up and an opportunity to move internationally.

About The Role

As a CRM Specialist, you will

* Identify key areas to implement automated lifecycles in order to prevent churn and optimise play yield.
* Create and maintain a detailed catalogue of all automated lifecycles, across all relevant channels.
* Ensure all automated CRM campaigns are consistent, attractive, cost effective, relevant and aligned with other areas of the business, at all times.
* Act as a key point of contact between the customer support team and the business.
* Daily tracking and reporting of key business KPI's and player behaviours.
* Analysis of campaign results, reporting performance to the CRM team.
* Work with the creative and technical teams to ensure consistency of communication and according to brand guidelines.
* Ensure compliance with all applicable regulations and legislation and that all risks within areas of responsibility are identified and managed effectively.

Requirements

You will have the below background

* Commercially minded, with experience in CRM marketing within gaming.
* Strong analytical / mathematical / numerical skills.
* Good understanding of both online and live poker
* Proficiency across the Microsoft Office suite.
* The ability to be innovative and creative with excellent communication and relationship management skills, a lateral thinker with the ability to understand and adapt to market trends

This is a great opportunity for you to work and grow in a fantastic organization that offers tremendous growth and international relocation.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.