IT Support Engineer

Job description / Role

Tasks and Responsibilities

- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.

- First and second level technical support - calls, tickets, and user interaction.

- Provide prompt responses to IT related questions from end-users.

- Reliable documentation of all end-user interactions in customer ticket system 'Service Now' (e.g., incidents, requests).

- Create, maintain, and utilize knowledge articles.

- Provide IT onboarding trainings to new starters.

- Contribute to continuous improvement initiatives.

Requirements

- Language skills: fluent English and Arabic preferable, other languages are a plus.

- 2+ years of experience in a similar role.

- Strong problem solving and analytical abilities.

- Excellent communication skills and customer orientation.

- Attention to detail and ability to multi-task, handling multiple stakeholders.

- Ability to prioritize and willingness to work self-sufficiently and well organized.

- Team player and supportive personality.

- Experience in regulated IT environments is a plus (e.g., GxP).

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions