Fixed Operations Manager

Job description / Role

Responsibilities
• Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective. This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business.
• Primary interface with customers concerning non-technical Service & Parts issues.
• Work with Dealers & Corporate Customer Care staff to negotiate resolutions as they relate to Customer Satisfaction issues.
• Monitor Dealer metrics to ensure all Customer Satisfaction & Loyalty processes are delivering to target levels. Consult with Dealer management team to take corrective action in the event results are below target levels.
• Work with facing Area Sales Managers to create business plans & consult with Dealer. Principals/General Managers/Service Managers on ways to increase profitability and efficiencies.
• Develop & implement Parts & Service programs/incentives for Area.
• Collaborate with QTM when issues arise requiring their involvement, & facilitate problem resolution, if appropriate.
• Coordinate Service &/or Parts Managers meetings, as required.
• Responsible for Service process improvements (literature, training, tools), & standards implementation.
• Primary point-of-contact for BBB/buyback & arbitration issues; involve QTM for technical issues as required.
• Allocates discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Parts Sales objectives.
• Work with After Sales Business Analyst to coordinate training activities for all dealership fixed operations staff.
• Enforce VW operating standards, facility requirements & corporate identity requirements.
• Utilize interpersonal & negotiating skills to drive Dealer performance & profitability & achieve Parts Sales & Customer Satisfaction targets
• Optimize Parts inventory levels through direction & influence of Dealer management to ensure attainment of Parts Sales objectives.
• Act as the key stake holder ensuring Dealer adherence to VWoA Warranty policies & procedures.
• Work in conjunction with the VWoA Warranty group to monitor, coach, counsel, & initiate corrective action where necessary with regard to Warranty cost control performance.
• Participate in Warranty reviews & audits in conjunction with the VWoA Warranty group & ensure Dealer fulfills action plans & meets Warranty Cost objectives.
• Develop action plans to improve sales effectiveness of Dealers performing below expected market levels.
• Utilize analysis provided by region staff to approve Area Sales forecasts.
• Utilize market knowledge to collaborate with region dealer Development staff to optimize opportunities resulting from Dealer buy/sells, relocations & facility upgrades.

Benefits
• Attractive Salary Package

Special Requirements
• Work Flexibility
• Travel Required - 50%

Requirements

Qualifications
• Prior field experience and proven success in leading a team of professionals in achieving rigorous sales and profit objectives
• Solid understanding of dealer Fixed Operations
• Develop & implement Parts & Service programs/incentives for Area.
• Collaborate with QTM when issues arise requiring their involvement, & facilitate problem resolution, if appropriate.
• Coordinate Service &/or Parts Managers meetings, as required.
• Responsible for Service process improvements (literature, training, tools), & standards implementation.
• Primary point-of-contact for BBB/buyback & arbitration issues; involve QTM for technical issues as required.
• Allocates discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Parts Sales objectives.

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.