Receptionist / Front Desk Agent

Job description / Role

About the Client:

It is a highly esteemed hotel located in the United States, and they are currently seeking to hire individuals for both seasonal and non-seasonal positions.

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in and during the guest’s stay and departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, responding to various guest requests, assessing guest needs, adding personal recommendations, and aligning with hotel standards. This role is part of the Front Office Team, reporting to the Front Office Manager.

This is a 12-month employment program in the US under a J1 professional exchange visa. Only eligible candidates are to be selected for this opportunity. Candidates must pay job placement, Visa sponsorship, invitation and work authorization fees in case of successful placement.

What you will do:

• Handle all guest interactions with the highest hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions.
• Respond to all guest requests in an accurate and timely manner. Interact with guests will be in person and by phone;
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

Note: Candidates must pay the fees for the job placement, visa sponsorship, invitation, and work authorization upon successful placement.

• 1 + years of experience working within a luxury hotel or similar environment is considered an asset
• Hospitality students and graduates are welcome to apply
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.

Salary:
USD 2,500 to 3,000 per month inclusive of fixed allowances.
Additional benefits: Duty meals, Accomodation

About the Company

Globus Exchange Programs is a reputable hospitality recruitment company specializing in offering employment opportunities to international candidates seeking to enhance their skills and be part of American culture. We collaborate with distinguished 4 and 5-star hospitality establishments in the United States, including hotels, resorts, golf clubs, and catering companies, to fulfill their staffing requirements efficiently and effectively. We are always on the lookout for qualified and talented hospitality professionals looking to continue their careers outside of their home country to explore a new culture and life abroad whilst enjoying traveling in the United States.

Mission

We aim to work in partnership with our candidates and clients and ensure the right match for all involved in the recruitment process. We supply to a portfolio of clients within the hospitality industry, working hard to ensure successful recruitment solutions and long-term relationships along the way.