Facilities Manager

Macro

Riyadh, Saudi Arabia

Posted on: 23 Apr 2024

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JOB DESCRIPTION / ROLE

Employment: Full Time

Are you ready to embark on an exciting career journey with an international facilities management company based in Riyadh KSA? This is an opportunity that promises not only a dynamic and stimulating work environment but also great prospects for future professional growth. Join our team and become an integral part of a great company that leverages cutting-edge technology and boasts well-established processes. We are committed to fostering a supportive and collaborative business culture, making this an ideal opportunity for individuals seeking a fulfilling and rewarding career.

We are seeking a highly motivated and experienced Facilities Manager to oversee the maintenance and operations of our client's mall facilities.

As the Facilities Manager you will support the Account Lead to develop and grow the account to best support the company’s strategic ambitions. Manage and support with all contact with clients, suppliers and internal staff. Deliver excellent customer service to exceed the client’s expectations. Daily Management interface between stakeholders and customers to ensure service level agreements are met.

Main Responsibilities

• Ensure a Safety-First approach to all operations and be proactive in creating a culture where safety is discussed openly.
• QHSE management with the support from the Assistant QHSE Manager for overall responsibility to ensure Macro systems and processes are followed and proactively managing client and Macro risks.
• Subject matter expert in all areas of facilities management, focus on technical delivery and critical engineering assets.
• Maintain audit schedules to ensure governance with client and Macro compliance requirements.
• Liaise with Facilities Assistant Facilities Managers and Coordinators to ensure Macro support services and vendors are working to complete and close tasks in a timely fashion.
• Lead, develop, grow and promote the FM team, encouraging a culture of development and driving positive behaviours.
• Establish and continually review client needs and expectations and to ensure systems, procedures and resources are in place to ensure those needs are delivered.
• Ensure effective resource planning to ensure continuity of service by taking appropriate and approved actions to rectify any difficulties.
• Promote and lead by example in continuously improving the services delivered to the client.
• Apply knowledge from technical background to drive innovation and best in class facilities management activities across the location.
• Be actively involved in industry networking and ensure a good understanding of products and services in the marketplace that may offer a service improvement for the client.
• Actively create and maintain a peer network to ensure good communication and sharing of best practice and innovation across clients.
• Have a good understanding of the contractual requirements, and ensure a change control process is followed if the client engages Macro in any out of scope work.
• Monitor vendor performance against established KPI’s, SLA’s and task resolution priorities via regular, minuted, vendor service reviews are in place for key service partners.
• Proactively work to manage and develop the relationship with the client for all aspects covered within the role, and ensure significant interactions are logged as CRM.
• Take the lead in proactively handling complaints, ensuring that rectification actions are quickly established and executed to minimise any damage to the client’s relationship. To use complaint situations as opportunities to recover and exceed client confidence.

Requirements:
• FM experience.
• Technical qualification in either electrical or HVAC or relevant professional qualification.
• IOSH/NEBOSH qualification or equivalent HSE qualification.
• Proficient with the use of Microsoft Office.
• HND or equivalent in a relevant discipline.
• Excellent communication skills, including in a digital context such as communications tools and social media.
• Experience of managing contractors within a facilities management environment.
• Data analysis capabilities and familiarity with BI systems.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.

ABOUT THE COMPANY

Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands.

Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations.

Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions.

For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.

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