Are you ready to embark on an exciting career journey with an international facilities management company based in Riyadh KSA? This is an opportunity that promises not only a dynamic and stimulating work environment but also great prospects for future professional growth. Join our team and become an integral part of a great company that leverages cutting-edge technology and boasts well-established processes. We are committed to fostering a supportive and collaborative business culture, making this an ideal opportunity for individuals seeking a fulfilling and rewarding career.

We are seeking a highly motivated and experienced Facilities Manager to oversee the maintenance and operations of our client's mall facilities.

As the Facilities Manager you will support the Account Lead to develop and grow the account to best support the company’s strategic ambitions. Manage and support with all contact with clients, suppliers and internal staff. Deliver excellent customer service to exceed the client’s expectations. Daily Management interface between stakeholders and customers to ensure service level agreements are met.

Main Responsibilities

• Ensure a Safety-First approach to all operations and be proactive in creating a culture where safety is discussed openly.
• QHSE management with the support from the Assistant QHSE Manager for overall responsibility to ensure Macro systems and processes are followed and proactively managing client and Macro risks.
• Subject matter expert in all areas of facilities management, focus on technical delivery and critical engineering assets.
• Maintain audit schedules to ensure governance with client and Macro compliance requirements.
• Liaise with Facilities Assistant Facilities Managers and Coordinators to ensure Macro support services and vendors are working to complete and close tasks in a timely fashion.
• Lead, develop, grow and promote the FM team, encouraging a culture of development and driving positive behaviours.
• Establish and continually review client needs and expectations and to ensure systems, procedures and resources are in place to ensure those needs are delivered.
• Ensure effective resource planning to ensure continuity of service by taking appropriate and approved actions to rectify any difficulties.
• Promote and lead by example in continuously improving the services delivered to the client.
• Apply knowledge from technical background to drive innovation and best in class facilities management activities across the location.
• Be actively involved in industry networking and ensure a good understanding of products and services in the marketplace that may offer a service improvement for the client.
• Actively create and maintain a peer network to ensure good communication and sharing of best practice and innovation across clients.
• Have a good understanding of the contractual requirements, and ensure a change control process is followed if the client engages Macro in any out of scope work.
• Monitor vendor performance against established KPI’s, SLA’s and task resolution priorities via regular, minuted, vendor service reviews are in place for key service partners.
• Proactively work to manage and develop the relationship with the client for all aspects covered within the role, and ensure significant interactions are logged as CRM.
• Take the lead in proactively handling complaints, ensuring that rectification actions are quickly established and executed to minimise any damage to the client’s relationship. To use complaint situations as opportunities to recover and exceed client confidence.