Customer Service Representative

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JOB DESCRIPTION / ROLE

Employment: Full Time

- Assist on customer’s inquiry.
- Preparing Documentation (Invoice, PL , DA , TOO, etc)
- Checks completeness of documents as per Dubai Custom’s requirements
- Coordinates with shipping line for their requirements
- Arrange to collect the original documents from the client.
- Arrange for the collection of DO.
- Nomination Haulier and Settles DPC through Mirsal II system
- Coordinates with the vendors
- Invoicing and Billing -Collecting all information needed to calculate bills receivable. Compiles data from vendor invoices and supporting documents to verify accuracy of billing data and to ensure receipt of items ordered, using ERP System.
- Assisted with month end closeout.
- Creating BOE draft, Hauler Nomination, Paying DPC, Creating Gate pass/LGP/ Gate advice, Recharging DP World Accounts Fund.
- Applying COO through Dubai Chamber
- Applying MOFA Attestation
- Creating Monthly Manual Report of FF Department and compare with the system report if there are any discrepancies.
- Preparing Monthly DP World Account transaction History and Statement.
- Preparing Dubai Customs Report SOA
- Preparing Monthly Volume Report

Salary:
AED 4,000 to 4,500 per month inclusive of fixed allowances.

REQUIREMENTS

- Proven experience in a customer service role, preferably in the logistics or transportation industry
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM systems and practices
- Strong problem-solving abilities and a customer-focused mindset
- Fluency in English and knowledge of additional languages is a plus
- Bachelor's degree in business, logistics, or a related field is preferred

ABOUT THE COMPANY

Maxx Logistics is a joint venture between two established business groups (ALMAJDOUIE & SINOTRANS) which are leaders in their respective field of operation and geographic region. These business groups provide a strong supporting platform for Maxx Logistics to be the part of international logistics network with their unmatchable assets, skills and expertise. This helps Maxx deliver the best possible level of quality of service to its clients.

SINOTRANS is the biggest comprehensive logistics service supplier in China with world-wide businesses in integrated logistics, shipping and shipbuilding industry.

ALMAJDOUIE is a Saudi group of companies, which are established in 1965. Their Heavy lift transport & engineering division is the largest and first ISO certified company in the Middle East with nearly 30 years of experience.

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