Logistics Operations Specialist

JOB DESCRIPTION / ROLE

Employment: Full Time

Job Description

The Customer Service Representative managing the (Air / Sea) logistics operations.

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software as required by the business. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

The CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment. Providing excellent customer service is essential in this position.

Duties and Responsibilities:
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their workspace as well as computer software programs.
- Be a professional representative of our company that other employees look up to.

Job Requirements:
- High quality written and verbal communication skills.
- Ability to adapt to changes in the work environment.
- Accurate and able to produce quality work and excellent reasoning skills.
- Quality decision making

REQUIREMENTS

Required Qualifications and Experience
- A minimum of 5 years' experience in a similar role in the UAE. (Air / Sea)
- A graduate in any business / analytical background.
- Previous customer service or call center experience required in logistics firm.
- Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Language Skills: Excellent English speaking (written / verbal). If you speak any CIS countries languages, it's a plus.

ABOUT THE COMPANY

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: