Restaurant Supervisor

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Employment: Full Time

The Restaurant Supervisor is responsible for overseeing the day-to-day operations of the restaurant and ensuring smooth and efficient service. In the absence of a Restaurant Manager or Assistant Restaurant Manager, the Supervisor takes charge of managing the restaurant staff, coordinating tasks, and maintaining high standards of customer service. This role involves supervising the team, handling customer inquiries and concerns, monitoring operations, and ensuring compliance with policies and procedures. The Restaurant Supervisor plays a crucial role in maintaining a positive work environment, delivering excellent customer experiences, and contributing to the overall success of the restaurant.

• Oversee the overall operations and management of the restaurant, ensuring smooth day-to-day operations and efficient service.
• Provide guidance and training to staff members to ensure adherence to standard operating procedures and service quality.
• Assist Operations Manager for implementing standard operating procedures (SOPs) to maintain consistent quality and service standards.
• Coordinate and manage all aspects of the restaurant, including staff scheduling, shift management, and table reservations.
• Assign tasks and responsibilities to staff members, ensuring efficient utilization of resources and optimal productivity.
• Schedule and supervise staff, assigning duties and responsibilities to ensure smooth operations.
• Follow up to ensure that food and beverages are served and cleared according to the standards and sequence of service.
• Monitor the overall cleanliness and appearance of the restaurant, including dining areas, restrooms, and service stations.
• Ensure exceptional customer service and satisfaction by addressing customer concerns, resolving issues, and maintaining a high standard of service.
• Monitor inventory levels and communicate needs to appropriate personnel.
• Collaborate with kitchen staff to ensure efficient coordination between the front-of-house and back-of-house operations.
• Monitor and control operational costs, such as labour expenses and inventory waste, to optimize profitability.
• Assist in the development and implementation of promotional activities to drive customer engagement and revenue.
• Provide regular reports to management on operational performance, customer feedback, and staff performance.
• Foster a positive team culture by encouraging teamwork, motivation, and open communication among staff members.
• Ensure compliance with applicable laws, health, safety, and sanitation regulations, and maintain cleanliness and hygiene standards throughout the restaurant.
• Adhere to company rules, guidelines, and processes at all times.
• Stay updated on industry trends, new regulations, and best practices in the restaurant industry.
• Be flexible and adaptable, taking on any additional duties assigned by the management team to support the company's success.

Qualification & Experience:
• High school diploma or equivalent.
• Previous experience in a supervisory role in a restaurant

Knowledge & Skills:
• Strong knowledge of restaurant operations, including customer service, food handling, and safety protocols.
• Excellent leadership and interpersonal skills to effectively supervise and motivate a team.
• Ability to handle customer inquiries and complaints in a professional and solution-oriented manner.
• Knowledge of health, safety, and sanitation regulations in a food service setting.
• Strong organizational and multitasking abilities to manage multiple tasks and priorities.
• Excellent communication skills in both English and Arabic.


Louzan Fashion is a luxury Ladies Abaya and Sheila brand for the contemporary Arabian lady.

Crafted tailoring that is individual and elegant for everyday, formal and special occasions.

A considered collection of fabrics, stitching and finishes are combined together to deliver truly bespoke fashion that blends edgy styles with traditional cuts.

Starting with a single outlet in Al Ain during 2003, Louzan has now added to its name 16 more outlets spread over Al Ain, Abu Dhabi, Dubai, Muscat, Sohar, Salalah, Doha. The supply of innovative modern designs of Abayas and Sheilas are done at the manufacturing arm (88,000 sqft) of the Group in Al Ain Industrial Area. Other than supplying to the retail outlets the Group also exports to countries across the GCC and Egypt. The Group optimistically contributes to the blooming industry of Abaya and Sheila, and special care is being taken to synchronize the highly creative and experienced team to innovate new distinct designs in each and every product.

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