Description

Our client is a pioneer of innovation across a spectrum of industries. They thrive on diversity, boasting a wide-ranging portfolio that includes global brand creation, advancements in health and wellness, revolutionary online learning platforms, cutting-edge lifestyle enhancements, seamless e-commerce solutions, sustainable fashion initiatives, digital marketing excellence, and FinTech breakthroughs. With a commitment to leveraging the latest technologies, particularly artificial intelligence, our client is dedicated to shaping the future of both technology and business landscapes

Requirements

POSITION PURPOSE

Manage all Community Platforms and ensure all planning, implementation, calendar management and social creation continues to maintain and grow our brand’s positioning in the region.
Connecting and engaging with our users across our different social touchpoints.
Liaise with all cross functional teams to ensure that the community is synergized with all business objectives and KPIs.

KEY RESPONSIBILITIES:

• Manage and grow all social platforms and ensure engagement rate and participation across all communities is optimized.
• Plan, execute and integrate all key moments, product launches and marketing priorities on the social calendar and ensure execution native to platforms across all 360 planning.
• Engage the community members with exciting and disruptive content ensuring our brand’s editorial tone of voice.
• Measure and report on performance of social growth and engagement across all platforms as required in weekly, bi-weekly and quarterly meetings.
• Collaborate with cross functional teams to ensure all content creation and community communication is in line with business objectives and priorities.
• Manage social moderation across all platforms, including liaising with the CRM and Customer Service teams on any pertinent issues with clear and defined processes for responses and direct communication with the community.
• Maintain and manage all moderation across social platforms for maintenance including and not limited to any key moments that need to be monitored due to geographic, political, trending and regional situations.
• Develop community and ensure all tasks and requirements are completed as per work-back and delivery planned schedules.
• Feedback is required on all content deliverables from external and internal teams with recommended best in class practices for social execution and engagement.

INNOVATIVE AND DISRUPTIVE EXECUTIVE

• Pioneer new platforms as per their relevance to our brand, the business objectives, and the relevancy.
• Drive disruptive and differentiated content, innovation and touch points with the community ensuring first and best in class execution regionally.
• Develop and manage key partnerships with suppliers to ensure effective, timely and relevant delivery of assets.

SKILLS, EXPERIENCE AND PERSONALITY

Benefits

Enjoy a rich benefits package that supports both your personal and professional life. Benefits include comprehensive health insurance, generous paid holiday leave, a fun and vibrant office environment, and ample opportunities for career advancement. Be part of a community that values your growth and well-being.