JOB DESCRIPTION / ROLE
Are you passionate about providing exceptional customer support? Do you thrive in a dynamic and collaborative environment? My Client is looking for a dedicated and enthusiastic Client Support Specialist to join their team.
• Engage with clients in a professional and friendly manner.
• Provide timely and effective support via various channels, including email, chat, and phone.
• Identify and resolve client issues promptly and efficiently.
• Collaborate with internal teams to address complex inquiries and ensure client satisfaction.
• Maintain accurate and up-to-date client records.
• Utilize CRM tools to track client interactions and feedback.
• Deliver clear and concise communication to clients regarding our services and solutions.
• Collaborate with cross-functional teams to streamline communication channels.
• Proactively identify areas for improvement in client support processes.
REQUIREMENTS
• Previous experience in client support or a related field is preferred with leadership experience .
• Excellent verbal and written communication skills.
• Ability to articulate complex information in a clear and understandable manner.
• Demonstrate empathy and understanding towards client needs.
• Strive to exceed client expectations and build lasting relationships.
• Familiarity with CRM tools and support systems.
ABOUT THE COMPANY
Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.
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