Call Centre Agent Training

(Instant booking on GulfTalent)
Can be taken anytime
Course Type
Professional Training Course
Yes (Details)
Course Fee
$449 $16 only

Course Overview

This Call Centre Agent Training is designed to teach you the core competencies required to deal with customers over the phone. It teaches your agents how to make a lasting impression for your business (over the telephone). The course helps you keep your team on the path to success while maintaining an interactive learning environment that will make your agents proud. Learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. You will be able to pick up tricks, tips, and receive the necessary training to help you make a difference and increase your skill over the telephone. The course will encourage your agents to be more than just another telephone voice and they will strive to keep your customers loyal.

Who should take this course

Anyone Interested


Certificate of Achievement

Course content

Module; 01:

  • What's Missing in Telephone Communication?
  • Verbal Communication Techniques
  • Who are Your Customers?
  • To Serve and Delight
  • Did You Hear Me?
  • Asking the Right Questions
  • Saying No
  • Sales by Phone
  • Taking Messages
  • Staying Out of Voice Mail Jail

Module; 02:

  • Verbal Communication
  • To Serve and Delight
  • Exceptional Things about Telephone Sales
  • It's More Than Just a Phase
  • Communication Essentials
  • Developing Your Script
  • Pre-Call Planning
  • Phone Tag and Call Backs
  • Following Up
  • Closing the Sale

Module; 03:

  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Perfecting the Script
  • Developing a Script
  • Negotiation Techniques
  • It's More Than Just a Phase
  • Phone Tag and Getting the Call Back
  • This is My Mentor
  • Stress Busting
  • News from Within

Mock Exam:

  • Final Exam

About Course Provider

We are a top provider of excellent quality, professional accredited online courses and training packages. Those who work for our organisation are dedicated to helping people and organisations improve their skills and knowledge, or that of their workforce, flexibly, conveniently, and at reasonable prices. Our courses and training packages are produced and delivered by a hardworking team of industry professionals, so customers can be safe in the knowledge that they are in the hands of experts in their field.

How to enroll?

You can book the course instantly by paying on GulfTalent.

(Instant booking on GulfTalent)

Frequently asked questions

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