Cisco CCNA Voice

(Instant booking on GulfTalent)
Can be taken anytime
Course Type
Professional Training Course
Yes (Details)
Course Fee
$486 $240 only

Special prices available

Course Overview

Employers worldwide are searching for IT professionals with validated skills. With Cisco certifications in hand, you’ll certainly stand out from the crowd.

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organisations such as companies with less than 2,000 employees.

The CCNA Voice certification is earned by passing the 640-461 ICOMM V8.0 (Introducing Cisco Voice and Unified Communications Administration). Once certified, you’ll be qualified for jobs such as Voice Technologies Administrator and Voice Manager, earning an average salary of about £45,000.00 per year (source:, UK Only).

The great thing about our Cisco CCNA Voice course is that you are in charge of your start and finish date, with no deadline pressures!

We train our students to the very best standards, offering expert instructor-led training via our state of the art eLearning platform.

By achieving the Cisco CCNA Voice certification, you will create more career opportunities and be better positioned when applying for work.

Enrol today and prepare for a future you deserve.


  • Flexible training - study anytime, anywhere and from any device.
  • Expert Instructor-Led Training – our courses are delivered by the finest instructors with a minimum of 15 years real-world experience and are subject matter experts in their field, which is why we have a 97.4% pass rate.
  • Visual Demonstrations & Multimedia Presentations – allows students to develop their skills based on real world scenarios explained by the instructor.
  • Quizzes & Exam Simulators – custom practice exams to prepare students for their final exams. We offer practice quizzes after each module to ensure students are confident before proceeding to the next topic.
  • Social Learning & Networking – world class learning management system allows students to interact and collaborate with other students, form study groups, engage in discussions, rate different courses and stay up to date with all the latest industry knowledge.
  • Flash Cards & Educational Games – allows students to train in ways that keep them engaged and focus.
  • Navigation & Controls – allows you to study at your own pace.

HOW MUCH TIME DO I NEED? Our unique, flexible approach to learning means you don\'t have to put your life on hold to get certified.

MTA students structure their study to fit in with jobs, families, friends and leisure time. They study full time and part time; from home and work and on the move; online and on mobile devices.

Who should take this course

This course is ideal for individuals with a valid CCNA or any Cisco CCIE certification.


Certificate of Completion

Course content

640-461: Cisco Voice Certification: ICOMM 8

Section 1 – Program Introduction

  • Cisco Unified Communications v8
  • VOIP Concept
  • CUC Manager
  • Section Summary

Section 2 – Voice Essentials

  • VOIP Overview
  • Section Summary

Section 3 – Planning Considerations

  • Operating System Interaction
  • Licensing Discussion
  • Basic Configuration Process
  • Section Summary

Section 4 – User Administration

  • User Privileges
  • LDAP-Demo Introduction
  • Managing Users
  • Section Summary

Section 5 – Basic Features

  • Cisco IP Phone Overview
  • Phone System Configuration
  • Class of Control
  • Partitions
  • Partitions and Calling Search Spaces
  • Media Gateway Control Protocol
  • Media Gateway Control
  • CME Web
  • Section Summary

Section 6 – Media Resources

  • Conferencing
  • Conferencing, Ad Hoc and Meet Me
  • Configuring Router Resources
  • Music on Hold
  • Music on Hold
  • Media Resource Management
  • Section Summary

Section 7 – Tools and Plug-ins

  • Tools Overview
  • CUCM Tools
  • Section Summary

Section 8 – Troubleshooting

  • Voice Discussion
  • Flowchart and Key Points
  • Section Summary
  • Certification
  • Program Summary
  • Lab Guide – Introduction
  • Unity Voice Mail System
  • Auto Quality of Service
  • Phone Demonstration
  • Course Summary


This online course can be integrated in your professional training plan. M.T.A. can provide you with a tailored learning solution, that can be customised to meet each team member’s requirements. Choosing a multi-user training package, you can get significant discounts for 5+ users and even further discounts for 10+ users – and an excellent return on your investment.

About Course Provider

OUR MISSION: Our mission is to help you learn the skills you need to reach your full potential.

WHO WE ARE: We are one of the fastest growing online training providers. We offer engaging, effective and flexible online training solutions to both individuals and businesses.

We develop courses that help individuals to prepare for and complete their certification exams with ease. Our unique, flexible approach to learning means you don’t have to put your life on hold to get certified. You can study full time or part time, from home or work or on the move; either on your PC or on your mobile devices.

We provide world class education developed by highly skilled and experienced instructors. Our courses are upgraded regularly to ensure our learners are up-to-date with the latest industry requirements and best practices.

WHAT WE BELIEVE: We believe technology has paved the way for individuals and businesses all over the world to tap into high quality learning at their fingertips, in order to build new skills, update their expertise in a particular area, or develop their workforce to gain a competitive edge within the market place.

Select a course now and prepare for the future you deserve.

How to enroll?

You can book the course instantly by paying on GulfTalent.

(Instant booking on GulfTalent)

Frequently asked questions

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