We understand that employers want staff who are qualified, which is why we provide excellent online course. During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately. Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
Who should take this course
• Seeking work as a Receptionist in the hotel/hospitality industry • Interested in learning how to use the Opera PMS system • Who are a Receptionist keen to learn or develop relevant skills needed to progress • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Career options after graduation
This course would benefit the following positions: • Hotel Receptionist • Switchboard/Telephonist
CPD & IAP
Course Curriculum 1: Professional Receptionist Training Course Objectives 2: The 90: 90 Principle To Create A Powerful First Impression 3: Hot Telephone Tips 4: Get The Facts- Ask The Right Questions 5: Discuss Solutions- Learning To Listen 6: Dealing With Difficult Customers 7: Practice Good Telephone Skills 8: Managing Database And Company Files 9: Booking Or Reservation Procedure 10: Deal Effectively With Security And Safety Issues 11: Successful Meetings & Minutes 12: Meeting Arrangements 13: Arranging Business Travel And Accommodation 14: Email Tutorial 15: How To Use Social Media To Promote Your Company 16: Minute Taking 17: Microsoft Excel Tutorial 18: Ms Powerpoint Tips 19: Ms Word Tips & Tricks 20: Opera Log In And Log Out, Main Screen 21: Profile Creation And Amendments 22: Profile Notes 23: Finding Reservations – 2 Ways 24: Rate Query Screen 25: Creating Reservation 26: Preferences And Features Requests 27: Amending Reservation 28: Cancelling Reservation 29: Check In (2 Ways) 30: Check Out 31: Cashiering Posting Charges 32: Cashiering Splitting And Transferring Charges 33: Cashiering Routing 34: Alerts 35: Traces 36: Room Status, Out Of Order And Out Of Service 37: Opera Reports
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.