Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery.
Who should take this course
The course is for IT operations managers, service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering.
In order to take the SD exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.
ITIL® Intermediate Level - Service Design
Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs.
- The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library.
- The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs.
- The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment.
- Using technology to assist with IT service design and delivery.
- Roles, responsibilities and human resources required to properly manage a service delivery process.
- Implementing a new service delivery process and how to assess a performance and ROI.
About Course Provider
e-Careers comprises of passionate and talented educationalists who support over 325,000 students all over the world.
The institution consists of around 200 individuals, who all specialise in their own aspects of combining education with technology.
e-Careers has established relationships with many awarding bodies, instructors and educational institutions to bring its students training and qualifications in an E-Learning format.
e-Careers is a true \\"EdTech\\" institution.
e-Careers believes that technology and certain types of education must go hand in hand to ensure future human evolution.
e-Careers is an industry leader in the use of technology to DELIVER training and qualifications as well as contributing to the industry in ground breaking methods of E-Learning content DEVELOPMENT.
The ability to master both DELIVERY and DEVELOPMENT makes e-Careers a true EdTech institution.