ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

Can be taken anytime
Course Type
Professional Training Course
Yes (Details)
Course Fee
$450 $395 only

Course Overview

Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process.

Who should take this course

The course is for IT operations managers, service desk managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level.


In order to take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.


ITIL® Intermediate Level - Service Operation

Course content

The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs.

  • The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business.
  • The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly.
  • Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required.
  • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery.
  • Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required.
  • Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards.

About Course Provider

e-Careers comprises of passionate and talented educationalists who support over 325,000 students all over the world.

The institution consists of around 200 individuals, who all specialise in their own aspects of combining education with technology.

e-Careers has established relationships with many awarding bodies, instructors and educational institutions to bring its students training and qualifications in an E-Learning format.

e-Careers is a true \\"EdTech\\" institution.

e-Careers believes that technology and certain types of education must go hand in hand to ensure future human evolution.

e-Careers is an industry leader in the use of technology to DELIVER training and qualifications as well as contributing to the industry in ground breaking methods of E-Learning content DEVELOPMENT.

The ability to master both DELIVERY and DEVELOPMENT makes e-Careers a true EdTech institution.