The ITIL Intermediate Module – Service Operation course provides in-depth knowledge on how to improve IT Service Management. Learners will gain an understanding in operation processes and their associated roles, responsibilities, risks, challenges and critical success factors. The primary objective is to help individuals and organisations to effectively manage the performance of its products and services. This is a crucial stage of the lifecycle process and to ensure that the products and services provide efficient resources for users.
The ITIL Intermediate Module – Service Operation course discusses review of service operation activities and interaction of activities with other lifecycle processes.
Who should take this course
• The course is aimed at Security Managers and Security Administrators. • Service Desk. • IT Planners. • Network Support. • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.
Career options after graduation
• IT Operations Manager (Average UK Yearly Salary: £46,144)
• IT Security Manager (Average UK Yearly Salary: £51,234)
• Database Administrator (Average UK Yearly Salary: £30,589)
• Release Manager (Average UK Yearly Salary: £40,401) • IT Project Manager (Average UK Yearly Salary: £42,549)
Course Curriculum Introduction ➤ Module 01: Course Introduction – Vo 1.0 Lesson: Course Organization 2.0 Lesson: Course Conventions & Agenda ➤ Module 02: It Service Lifecycle Service Operation 1.0 Lesson: Introduction To Service Operation 2.0 Lesson: Principles Of Service Operation 3.0 Lesson: Service Operation Summary ➤ Module 03: Service Operation Processes 1.0 Lesson: Event Management 2.0 Lesson: Incident Management 3.0 Lesson: Request Fulfillment 4.0 Lesson: Problem Management 5.0 Lesson: Access Management 6.0 Lesson: Operational Activities Of Other Lifecycle Processes 7.0 Lesson: Service Operation Processes Summary ➤ Module 04: Common Service Operation Activities 1.0 Lesson: Common Activities 2.0 Lesson: Common Activities Summary ➤ Module 05: Service Operation Functions 1.0 Lesson: Service Desk Function 2.0 Lesson: Technical Management Function 3.0 Lesson: Application Management Function 4.0 Lesson: It Operations Management 5.0 Lesson: Service Operation Functions Summary ➤ Module 06: Technical Considerations – Vo 1.0 Lesson: Service Operation Organizational Structures 2.0 Lesson: Roles & Responsibilities 3.0 Lesson: Technology Considerations 4.0 Lesson: Implementing Service Operation 5.0 Lesson: Service Operation Considerations Summary
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.