ITILA Foundation Certified Training

(Instant booking on GulfTalent)
Can be taken anytime
Course Type
Professional Training Course
Yes (Details)
Course Fee
$350 $85 only

Course Overview

Nowadays any industry needs to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The ITIL Foundation Certified Training will introduce you with them to the fundamentals of IT Service Management as described in the IT Infrastructure Library and help you to prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

You will learn to communicate effectively in your company as well as with customers and decreases response time. In this course, you will get key concepts of ITIL, important principles for improving its operations, vital processes and functions, practical guidance for applying ITIL to every day it situations, how to align with business, control costs, and improve its service quality, strategies to balance it resources, and more. so get this course to get all the basic knowledge about ITIL.

Who should take this course

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.



Course content


  • Course Introduction
  • Course Organization
  • Course Conventions
  • Introduction to ITSM
  • ITSM as a Practice
  • ITSM Lifecycle
  • ITSM Summary
  • Continual Service Improvement
  • CSI Introduction
  • Step Improvement Process
  • CSI Summary
  • Service Operation
  • Introduction to Service Operation
  • Service Operation Processes
  • Service Operation Functions
  • Service Operation Summary
  • Service Transition
  • Introduction to Service Transition
  • Service Transition Processes
  • Summary of Service Transition
  • Service Design
  • Service Design Introduction
  • Service Design Processes
  • Service Design Summary
  • Service Strategy
  • Service Strategy Introduction
  • Service Strategy Activities
  • Service Strategy Summary

  • Why Should You Choose ITIL Foundation Certified Training

  • Internationally recognized accredited qualification
  • 1-year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday - Friday)
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for NUS Extra card which gives you 1000's of discounts from biggest companies.

About Course Provider

Online learning is a way of studying from anywhere, anytime and for any age. Adams Academy started the journey with an aim to promote educational opportunities and skill training for peoples from all over the world. We hope to create an environment which promotes an independent work ethic and encourages all pupils to acquire a love of learning from owns’ pace. We provide a range of live interactive courses via webinars, vocational training, and professional development courses to suit individual’s needs and career goals.

We aspire to be a leader of live interactive and online course provider for making people skilled and commitment to outreach and service to the delta and beyond. We are committed to provide quality training to meet students’ changing needs for a bright career.

We foster lifetime learning and career growth by providing online teaching.

How to enroll?

You can book the course instantly by paying on GulfTalent.

(Instant booking on GulfTalent)

Frequently asked questions

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