Professional Telephone Receptionist Course

Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an effective communicator on the telephone. You will learn the necessary skills, attenuates of effectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore different forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the office or a front desk worker, you will be a communication expert through this course.

• Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills.
• People who have an interest in learning how to become their own professional receptionist.

CPD

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Activities
• Professional Telephone Receptionist Course- Activities

Assessment:

• At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
• Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

• After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of GBP39 or in PDF format at a cost of GBP24.
• PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

• Affordable, engaging & high-quality e-learning study materials;
• Tutorial videos/materials from the industry leading experts;
• Study in a user-friendly, advanced online learning platform;
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support via email.

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.