Hydra Operations Manager - Algerian National

• The job holder delivers the highest standard of personalized service to the bank’s customers; cross sell the bank’s automated services.
• The incumbent to this role will maintain the highest standards of customer service both internal & external by continually reviewing operating procedures, workflow and ensuring proper controls are in place to maximize customer satisfaction
• To ensure compliance with group policies on compliance and money laundering deterrence, contain risk and re-enforce strengthen Money laundering and compliance policy

Manage the performance of the branch by insuring that all business targets are achieved with a good quality services si as to contribute to success of the bank’s strategies 30%

• Maintains the branch cash supply by preparing cash
• Manage Clearing & Trade transactions
• Acquire and maintain current knowledge of company products and services , apply regulation including bank secrecy
• Authorized and valid all statement of tellers in accordance with limits
• Manage the transfer funds to central bank
• Make the monthly report ( reporting to central bank, analysis account, surprise balancing) on time
• Daily check the cash of all the tellers , checkbooks, ATM cards and scanned
• Perform diary watch

Customers/ stakeholders 20%
• Enhancing company image by offering courteous servicing.
• Ensuring that positive customer relationship are maintained and ensure maintaining customer satisfaction levels

Leadership and Teamwork 20%
• Encourage subordinates by ensuring that their task are done meticulously
• Participates in business development programs
• Actively refer customers to RM
• Cultivate an environment that supports diversity and reflects the HSBC values and brand

Operational Risks: 30%
• Ensures that tellers respect the audit procedures
• Ensures that any unusual activity are identified and resolved
• Avoid to the bank any potential loss
• Ensures that operational procedures are maintained in accordance with local regulation

INTERNAL BUSINESS PROCESS
To be alert to operational risks and losses during the execution of their day to day responsibilities.

Should an employee become aware of emerging or inadequately controlled operational risk or identify an operational risk loss, they must report this to their line manager, ensuring that it is reported to their local Operational Risk Co-coordinator.

Timely reporting of any operational risk loss and ensuring operational risks and losses are considered when executing their day to day responsibilities.

Major Challenges
• Improve and increase business of the branch by ensuring operational efficiency
• Keep the staff‘s knowledge up to the standard required enabling them to offer them high quality of service.
• Have a good interpretation of local banking laws and practices .
• Ensure that you are familiar with the bank strategy , and ensure that you remain fully informed of all developments communicated by top management

Role Context
• Leads and develops an effective team through communication , performance management , development plans and rewards / recognition practices
• Cultivates an environment that supports diversity and reflects the HSBC brand
• Leads and direct sales activities and ensure achievement of results
• Manage work distribution to ensure prompt and effective service
• Management of Risk (Operational Risk / FIM requirements)
• Observation of Internal Controls (Compliance Policy / FIM requirements)
• Maintain HSBC internal control standards , including timely implementation of internal and external audit points
• The need to implement the group compliance policy as applicable to their role
• The requirement for each employee to be aware of the operational risk scenario associated with their role , and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Full compliance with GSM/FIM/and local procedures (DIM) including a regular reading of the manuals

Requirements

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)

Knowledge & Experience / Qualifications

• Full compliance with GSM/FIM/and local procedures (DIM);
• Full compliance with Money laundering deterrence;
• Maximize customer satisfaction in order to gain their loyalty;
• Regular review/audit of the transactions performed by the branch's staff;
• Participate actively in improving the good team spirit within the Sales Department.

About the Company

Founded in 1865 to finance trade between Asia and the West, today HSBC is one of the world's largest banking and financial services organisations serving around 38 million customers worldwide. Our aim is to be acknowledged as the world's leading and most respected international bank.

HSBC is one of the world's largest banking and financial services organisations. We serve around 37 million customers through four global businesses: