Reservation Agent



Ref: RP714-12535

Job description / Role

Employment: Full Time

Job description

- Process individual and corporate reservations

- Follow-up of Group reservations ? Follow-up of the daily cash register of the Reservations department

- Update of the inventory on the distribution channels

- Meet the needs of customers, inform them of the services offered while offering a response adapted to the needs of the customer.

- Contribute to the optimization of the occupancy rate and the average room price while respecting the pricing policy and the sales strategy established by the Revenue/Reservations Manager.

- Communicate and cooperate with other departments


- 5 days work week

- Accommodation will provided for non-residents

- Employee package and Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world.

- Ability to contribute to local community and make a difference



- Good communication and guest contact skills.

- Perfect elocution.

- Natural and spontaneous friendliness (courtesy, smile).

- Ability to manage complaints, stress.

- Dynamic and motivated, available and punctual.

- Excellent reading, writing and oral proficiency in Arabic, French and English languages.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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