Customer Experience Manager

Job description / Role

Company:

Our client is multi-award winning customer experience solutions. They are currently looking to recruit a for a proven record Customer Experience Manager

Your role:

• Undertake, organize, plan, and monitor the company’s customer experience department
• Lead the team to ensure optimized interaction between a company and its clients.

Requirements

Job Requirements:

• BSc. or Master Degree in business administration, management studies, or in a related discipline degree or equivalent.
• Minimum of 10 years of experience and skills in customer engagement / customer satisfaction or customer service.
• Certified in any customer experience qualification
• Ability to work in a team, and ensure projects and tasks are completed in required time frame.
• Ability to manage priorities and goals of the area, keeping in mind the business objectives.
• Excellent customer support skills
• Computer Literacy (excellent knowledge of MS Office, Visio and office management software)
• Customer’s Mindset
• Strategic Planning
• Entrepreneurial Thinking
• Passion for Excellence
• Excellent command of spoken and written Arabic & English.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering