Food & Beverage Supervisor

Job description / Role

Key tasks
- Directs, coordinate, train, motivate and supervise all outlets associates and ensure the outlets are performing to its highest operational standard.
- Ensure Ibis culture, service and operational standards, relating to F&B are complied with.
- In charge of planning, organizing, directing and controlling all operations of the high volume, al-a-carte and buffet food and beverage.
- Perform hands on training, coordinating, organizing, leading and motivating team members to perform tasks and duties productively and efficiently.
- Ensure a productive and efficient working environment with high morale in all F&B outlets.
- Handle guest complaints and thorough follow up.
- Maintain a consistently high level of guest service at all times.
- Ensure customer expectations are exceeded and Ibis brand F&B standards are maintained.
- Be involved in compiling, costing and updating all food and beverage menus.
- Able to operate MICROS POS System and Fidelio Materials Control (FMC).
- Ensure outlets are clean and functional at all times.
- Monitor what competitors are doing in the culinary sectors of the business.
- Be aware and implement local environmental municipality regulations and implement this in the Food & Beverage operations.
- Ensure safe food & good hygiene practices and adherence to HACCP Standards.
- Ensure safe working environment in the Food & Beverage outlets.

Requirements

Skills
- Level of Education A level Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements
- Carry out inventories.
- Able to organize; be innovative and able to plan ahead.
- Maintain strong contact with the daily performance of the F&B operations.
- Ensure proper communication with the kitchen team concerning all restaurant matters, like buffet, a-la-carte, food complaints etc.
- Draw up the work schedules/rosters with budgeted productivity for the teams including breaks, holidays, and cover.
- Implement activities to measure guest satisfaction and take corrective action where required.
- Organize day to day work and communication meetings with the team.
- Take part in the preparation and implementation of the training plan for the department & for all new recruits and existing Associates.
- Monitor the performance of subordinates and ensure they are trained and developed to the required standards.
- Flexible to assist in the manning of the other outlets as directed by the F&B Operations Manager.
- Able to work on split shifts.
- Perform miscellaneous job-related duties as assigned.
- Excel
- Word
- Micros

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.