Lounge Associate

Bahrain

Ref: LP127-2266

Job description / Role

Employment: Full Time

- Reviews the day’s arrivals of VIP and First Class guests
- Notes special requests/requirements/flight departure details
- Liaise with airline call centers
- Plans and books new schedule for guests
- Problem solves travel issues for guests, e.g. flight cancellations, disruptions
- Provides personalized lounge orientations to VIP’s
- Connects and gives recognition to all VIP’s and First Class guests to make them feel special
- Engages with warmth and openness with guests stays fully present
- Monitors service levels throughout the lounge
- Directs the floor housekeeping and F&B stewarding teams as necessary
- Conducts standards checks throughout the lounge
- Delivers lounge pre-service briefings that inspire commitment
- Leads by example, is a strong role model for interpersonal performance standards
- Gives feedback to the lounge team to encourage superior performance

Requirements

Qualification:
- Bachelor’s degree OR Diploma in hospitality & hotel management, OR travel & tourism management
- Must have experience in leading large teams with financial and management responsibilities
- Must have excellent English language communication skills and both verbal and written presentation technique.
- Proficient in Computers and related programs (Word, MS Office, Excel)

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions: