Quality Assurance - Analysts

Job description / Role

The main objective of this position is operating effectively with same standards. This position is ideal for a person who can multi-task, take initiative, prioritize, and follow-up as needed with minimal guidance

Main responsibilities/Tasks:
• Develop and maintain process workflow documentations across all the departments and ensure timely update to any changes in the process and communicate to the relevant stakeholders;
• Support in preparation and conduct of process quality assurance reviews in line with the methodology and maintain documentations as per requirements;
• Establish and maintain wide range of data such as samples, evidences, follow-up mechanism, reporting and governance;
• Responsible for data management, coordination between teams and MI data reporting as per management requirements;
• Engage and support Quality Assurance Manager in building Quality Assurance Framework, and ongoing basis support in continuous improvement program;
• Take initiatives and support Quality Assurance Manager in developing a wide range of policies and procedures in the endeavor to implement control environment in the organization;
• Responsible in escalation of operational incidents in a pre-designed format, investigate the root cause and provide recommendations to the Quality Assurance Manager;
• Actively participate in developing robust plans that mitigate internal and external compliance risks, identify improvement opportunities;
• Support in developing various Key Performance Indicator and Metrics in the overall improvement of the process and responsible for reporting of the data and overall governance;
• Develop weekly and monthly reports to management;
• Support manager in all ad-hoc activities including report writing, case investigations, MI data, Presentation, reporting etc;

Requirements

• Bachelor’s Degree & Quality / Internal Audit;
• Good Knowledge of Insurance / TPA / and Reinsurance Company / claim / premium / medical insurance – Preferred not mandatory;
• Attention to detail and the determination on quality standards are essential;
• Ability to communicate effectively with key stakeholders at all levels within an organization;


Skill & Knowledge required:
• Experience in business process mapping and documentation (Essential);
• Experience in carrying out Quality Assurance Reviews / Internal Control Reviews / Operational Audit (Preferred);
• Experience and knowledge of Management Information reporting and Presentation skills (Essential);
• Exceptional analytical skills and attention to detail together with strong ability to organize work and focus on delivering results (Essential);
• Project management & Excellent organizational skills (Basic);
• Pro-active, own initiative and accountability (Basic);
• Ability to deal with numerous tasks simultaneously(Basic);
• Creative presentation skills (Preferred);
• Experience working in health insurance or third party administrative industry in a related role (Preferred);
• Knowledge and experience in MS Office package;

Personal Competencies:
• Strong business sense;
• Excellent interpersonal skills and outgoing, willingness to take charge;
• Multi-Tasking;
• Ability to organize, prioritize and plan;
• Results-oriented;
• Effective in verbal and written communication;
• Mature with ability to effectively communicate and influence individuals at all levels;
• Energetic and enthusiastic;
• Team Player;

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.