Reservations Agent

Job description / Role

Key tasks
- Provides a friendly and personal welcome for guests - Makes every effort to meet customers' needs to conclude a sale
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
- Transforms a request for information into a potential reservation as soon as there is an opportunity
- Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
- Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
- Handles reservations by applying the various step-by-step processes defined by the brand (""Reser-Vision"")
- Enters reservation details precisely and correctly
- Ensures that information is passed on to the people concerned
- Confirms the reservation; takes care over written communications
- Communicates and cooperates with the other hotel departments
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
- Rapidly identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages use - Is familiar with the local area around the hotel, including the competition
- Suggests other Mercure or Accor hotels to customers if the hotel is full"

Requirements

Skills

Level of Education
- Others Areas of study

Other Professional experiences
- 1 to 2 years

Languages essential
- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.