Switchboard Operator

Job description / Role

Responsibilities:
• Operates Avaya Digital Switch Console and provides centralized attendant services
• Operates Directory Assistance Call Accounting System
• Maintain log file of all telephone calls for all overseas operator assisted calls
• Acts as receptionist, greeting and assisting callers by referring to sources of information, and responding to request for factual information by consulting various available sources
• Does overhead paging when requested to do so by appropriate staff for appropriate reasons
• Understands the emergency codes of the organization and understands and executes the switchboard operator procedures when called upon to do so
• Handles, distributes and follows procedures for distribution and replacement of pagers
• Knows how to page personnel and follows process to do paging
• Understands that a switchboard operator may be critical to getting emergency care to a patient and would never leave the station unattended
• Can operate emergency mobile phones and knows procedures for when to use
• Inserts and extracts materials form subject-matter files, classifies material by nature of subject matter, and prepares new file folders and updates current folders (paper and electronic) as needed
• Types data on a word processor from an established group of source documents, using standard references in a prescribed order and/or format for entry into data processing system, standard CRT, or personal computer
• Maintains control records or logs of the activities of a unit including work received, status of work in progress, work completed, and renewal actions required; prepares statistical summaries of the work activity of the unit
• Searches and retrieves computer file information using a computer terminal (CRT) or personal computer

Benefits:
• Attractive Salary Package

Requirements

Qualifications Required:
• Prior experience (3 months minimum) as a Switchboard Operator
• Basic knowledge of hospital operations and communication systems
• Knowledge of paging systems and radio communications
• Basic computer skills
• Polite and friendly telephone skills
• Able to hear and speak fluent English

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.