Job closed
Ref: RP245-775
Job description / Role
Responsibilities:
• Develop, manage and execute community strategy for the product team; contribute to Google’s overall community strategy. Champion our products and educate our users via forums, blogs, social media, events, webinars and other external communications channels.
• Guide power users and influencers to represent Google well through relationships, coaching, training and problem-solving.
• Ensure user questions receive quality, timely answers by working with power users to respond, and respond directly when appropriate. Manage forum hygiene by reducing spam, duplicate discussions, and directing power user workflows.
• Manage, understand and report on community health and success; analyze quantitative and qualitative feedback to identify trends and insights into user needs. Lead new innovations in community programs, including process improvements, best practice sharing and measuring, and driving community health metrics.
• Represent Google by actively driving, growing and managing a Portuguese Google product community, building healthy relationships with community power users and influencers, and engaging directly with users, online and offline.
Benefits:
• Attractive Salary Package
Requirements
Preferred Qualifications:
• Experience in developing an online community or social strategy, and an understanding of social media.
• Strong knowledge of the local internet industry, cultural landscape and current marketplace trends in Brazil/Portugal.
• Demonstrated leadership skills, with the ability to manage complex projects with multiple contributors.
• Ability to translate complex technical ideas into simple, easy to understand content for our users. Ability to work effectively cross-functionally with proven track record of driving results.
Qualifications Minimum Qualifications:
• BA/BS degree or equivalent practical experience.
• Experience in online user-to-user support, community management, social media, or marketing communications for consumer-
• focused communications.
• Ability to speak and write in English and Brazilian Portuguese fluently and idiomatically.
About the Company
Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.
As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled
scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.
With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.