General Manager - Aviation

Job description / Role

Job Description

As GENERAL MANAGER (GM), your missions will be as follows:

- General Manager must be able to conduct monthly safety meetings for all employees (without exception).
- Responsible for managing all operational activities and multiple carrier contracts
- Must be able to conduct flight audits, station audits, and risk & behavior audits.
- Participate in monthly company safety conference calls.
- Able to communicate and instill safety awareness in all employees, including new hires.
- Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
- Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.
- Ensure compliance with all regulatory agencies.
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
- Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
- Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
- Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
- Monitor the impacts of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
- Conduct weekly Lead/Supervisor meetings, daily briefings with mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including; supply rooms, storage rooms, storage, break rooms and office areas.
- Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to; shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary reports, pay change notices, employee evaluations, work orders, or any other local reporting medium.
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
- Administer station operational plans such as deicing, safety, winter operation, and baggage plans.
- Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics.
- Liaise with all customer service, airport, and our customer.
- Respond to and/or investigate concerns reported by customers and supervisory personnel.
- Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
- Successful GM will have a deep understanding of their competition and airport activities with opportunities to grow the business.
- Ability to develop and mentor supervisors, leads and aspiring team members to grow their careers.

Requirements

Qualifications

- Excellent knowledge of management planning, analytical skills and experience in management.
- Ability to work effectively in a fast-paced and dynamic environment
- Excellent interpersonal and communication skills
- Bachelor's or Master's degree in management, Aviation, or related field
- Certifications of equivalent are a plus
- Experience in the aviation industry is desirable
- French speaker

About the Company

Since 2013, Ivory Jet Services has been empowering the African Aviation market with new possibilities as it continues to deliver the best-in-class business aviation services.