Discover and experience this fantastic fast-moving opportunity for you to experience your customers' journey - what it's like to be on the receiving end - in order to help your customers in the future. In this practical and inspirational course, you'll get lots of hands-on participation finding out how your customers will benefit from a successful customer journey. Discover what your current situation is, and discover skills that will help to make your business profitable. You'll gain invaluable skills and make personal commitment plans to implement them straight away.
This Diomas 2-day course is an excellent opportunity for you to gain a thorough understanding of your customer journey experience and be part of their story. Putting you in the position of your customer, you'll find out the true meaning of customer satisfaction matching familiar sounds and emotions to better support your customers in the future. You'll also find out what being a good manager really entails in comparison with a good employee. You can expect to find out how to make the most of customer feedback in order to create a truly positive customer experience that will develop your business.
Who should take this course
Everyone who is involved with the customer service.
Certificate of Completion
About Course Provider
A dynamic and forward-thinking boutique consultancy, we provide executive staffing, bespoke learning solutions and consultancy services to the private and public sectors.
Greek for ‘the two of us’, our name Diomas embodies the belief that ‘two minds are better than one’. This is exactly what we represent in all of our projects; collaborative engagement to maximum effect. We apply this philosophy in everything we do; ensuring our clients receive the best possible service.
It’s more than just the two of us though. We believe that there’s nothing more powerful than the combination of your organisation and our collaborative thinking – the two of us working closely together. Collaboration with you enables us to define the best possible outcomes for your business. Which is why we’re incredibly proud of the results that our valued clients are enjoying.
How to enroll?
Provide us with your contact details, course provider will get back to you.